This complies with the Microsoft BizTalk and BASDA e-BIS XML standards and is designed to offer an easy and fast billing process, allowing customers to pay online, and the company to get useful management information. Now, CODA has developed an e-billing solution. ĬODA plc is a leading developer of Internet-enabled financial accounting and procurement software used by more than 2,000 companies worldwide. The system offers automated bill presentation, payment handling and 'trouble ticketing' to handle customer inquiries and complaints and is being offered to suppliers of network services and utility companies. This offers a true win-win situation.Ĭustomer care and billing firm, MaxBill together with Japanese company Marubeni, is targetting an e-billing package at communications service providers. Any of this highly portable, high volume data is capable of presentation by the same technology and there is certainly potential for both improved customer service and cost savings by the billing companies. This would mean that customers could access their bank accounts, credit card bills, fixed-line phone bills, mobile phone bills, and utility bills from their friendly Internet portal. Still, they have shown in the past that they can play fast catch-up. based and unlike the UK, the US doesn't have a strong, single national payment network, so they missed the first dawning. They have been slow because most of them are U.S. These browser/portal companies are also slowly waking up to the potential. They will have to move quickly to avoid being overtaken by a rush of new consolidating companies with backing from the likes of Microsoft, Yahoo and AOL. The banks would love to be the coordinators and consolidators of bill and statement documents. This could indeed be a payoff from their major investment in electronic/Internet banking. They can act as billing and collection agents for other companies. The banks also see this as potential new business. It is no surprise that the telecoms companies who operate the Internet are amongst the leaders in electronic bill presentment and payment (EBPP) and the major banks are not far behind. Customers may visit the billing website to see details of their bill/account and stay to read other materials. The hope here is that the billing process becomes part of the overall process of building customer-supplier relationships. Producing the same bill electronically should cost in the region of 25p.Īlthough consumer billing is going to be very big business, the initial growth is likely to be in the business-to-business (B2B) market. The cost of sending out a paper bill is around £1-£2, for efficient organisations. Only a small saving in the overall cost is worth considerable sums. Each household in the UK receives about 100 bills per year from the utilities, telcos, stores, mail order companies, etc. Now realisation is dawning that digital billing may be a way of addressing the issue.Įarly adopters might save some money and gain a competitive advantage by speeding up the issue of bills and the collection of money owed.Ĭonservative estimates suggest that there over 20,000 UK companies issuing well over 5 billion bills and statements a year. The utilities have made marginal but substantial savings in the actual business of reading household meters by outsourcing the activity to an agency that can read several meters at one property for different services at one time but the business of billing is as time consuming and expensive as it ever was. Many organisations, especially the utilities, spend vast sums of money issuing bills and statements, and then in the collection of the due monies. The new kid on the electronic block, eBilling or electronic bill presentment and payment is part of the growing world of ecommerce
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